Churn Prediction Dashboard

ML-powered customer churn forecasting and risk assessment

Total Customers

5

Critical Risk

1

High Risk

2

Avg Churn Prob.

59.6%

Predicted Churn

18.0%

Churn Risk Trend
Customer risk distribution over time
Mar 20Mar 21Mar 22Mar 23Mar 24Mar 2502468
  • Critical
  • High
  • Medium
Model Performance
Prediction accuracy metrics
0255075100AccuracyPrecisionRecallF1-Score
High-Risk Customers
Customers requiring immediate retention action

Acme Corp

cust_001

CRITICAL - 82%

Days Inactive

95

Purchase Freq.

0.5/mo

Email Open Rate

12%

Support Tickets

5

Returns

3

Risk Factors:

Inactive for 60+ daysLow purchase frequencyMultiple support issues

Action: Urgent retention campaign + premium offer

TechStart Inc

cust_002

HIGH - 68%

Days Inactive

72

Purchase Freq.

1.2/mo

Email Open Rate

22%

Support Tickets

2

Returns

1

Risk Factors:

Inactive for 60+ daysLow email engagement

Action:

Digital Ventures

cust_005

HIGH - 75%

Days Inactive

85

Purchase Freq.

0.8/mo

Email Open Rate

18%

Support Tickets

3

Returns

2

Risk Factors:

Inactive for 60+ daysLow purchase frequencyHigh return rate

Action: