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Open Tickets
1
Avg Response
2 min
Satisfaction
87%
Active Agents
4
You
Hi, I have a question about my billing.
2:30 PM
Support Agent Emma
Hello! Thank you for contacting us. I'd be happy to help with your billing inquiry. Could you please provide more details about your concern?
2:31 PM
You
I was charged twice for my subscription this month.
2:32 PM
Support Agent Emma
I sincerely apologize for the duplicate charge. Let me investigate this immediately. I'm checking your account now... I can see the duplicate charge. I'm processing a refund for the extra charge right away. You should see the refund in your account within 1-2 business days.
2:33 PM
Support Agent Emma
Billing & Payments Specialist
Online